Wayfinding
−50%
Patients find their way faster, and your front desk gets a break.
In a hospital case study, the longest observed walking time dropped from 80 to 40 minutes after an improved wayfinding system was installed.
Before80 min
With new wayfinding40 min
Source: Ford, Fisher, Paxman-Clarke & Minichiello, Design for Health, 2020
Explanation
46%
Pictures explain procedures more clearly than text, especially when patients are anxious.
With illustrated instructions, 46% of emergency room patients answered all questions correctly, compared with only 6% with text alone.
With pictures46%
Text only6%
Source: Delp & Jones, Academic Emergency Medicine, 1996